1. ABOUT US
1.1 Contact details
Our details are as follows:
Name – Select 1 Security and Electrical Limited
Legal Status – We are a company incorporated in England and Wales with company number 7088374
Address – Unit 1E, Sapper Jordan Rossi Park, Baildon, Bradford, BD17 7AX
Official Address – Hopper Hill Road, Scarborough Business Park, Scarborough, YO11 3YS
Telephone – 0113 2102206
E-mail – email@example.com
We are authorised by the NICEIC, SSAIB. The supervisory authority operates a non-judicial dispute resolution procedure, details of which can be obtained by email from firstname.lastname@example.org.
Our VAT registration number is 984703879.
1.4 After-sale customer assistance, after sales services and commercial guarantees
Some of the Services We provide are insurance backed and guaranteed. Electrical products have a 12 month manufacturer’s warranty and security products have a 12 month manufacturer’s warranty. For full details and details of Our sales customer assistance, after sales services and commercial guarantees, please contact Us.
2.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Event Outside Our Control: is defined in clause 12;
Goods: the goods that We are selling to you as set out in the Order;
Order: your order for the Goods and Services as set out in your written confirmation of the terms of our quotation;
Services: the services that We are providing to you as set out in the Order;
Terms: the terms and conditions set out in this document; and
We/Our/Us: Select 1 Security & Electrical Limited.
2.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
3. OUR CONTRACT WITH YOU
3.1 These are the terms and conditions on which We supply Goods and Services to you.
3.2 Please ensure that you read these Terms carefully, and check that the details on the Order and these Terms are complete and accurate, before you confirm your Order. If you think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and Us.
3.3 When you confirm your Order to Us, this does not mean We have accepted your Order for Goods and Services. Our acceptance of the Order will take place as described in clause 3.4. If We are unable to supply you with the Goods and Services, We will inform you of this in writing and We will not process the Order.
3.4 These Terms will become binding on you and Us when We contact you to tell you that We are able to provide you with the Services and the Goods, which We will also confirm in writing to you, at which point a contract will come into existence between you and Us.
3.5 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.
3.6 Our website and any printed catalogues brochures or flyers are solely for the promotion of Our Goods and Services in the UK. Unfortunately, We do not accept orders from addresses outside the UK.
3.7 Any images of Goods on Our website and in Our catalogues, brochures or flyers are for illustrative purposes only. Although We make every effort to display any Goods accurately, We cannot guarantee that any printed pictures accurately reflect any Goods sold by us and therefore any Goods that you purchase from Us may vary slightly from those images.
4. CHANGES TO ORDER OR TERMS
4.1 We may revise these Terms from time to time to reflect changes in relevant laws and regulatory requirements.
4.2 If We have to revise these Terms under clause 4.1, We will give you at least one month’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 13.3(c).
4.3 You may make a change to the Order for Goods and Services within 7 calendar days of placing an Order by contacting Us. Where this means a change in the total price of the Goods and Services, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance with clause 13 in these circumstances.
4.4 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 13.
5.1 Please note that timescales for delivery will vary depending on the availability of the Goods. We do not accept orders addresses outside the UK.
5.2 Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause 12 for Our responsibilities when this happens.
5.3 We will refund any sums you have paid to Us for any cancelled Goods and their delivery.
5.4 You own the Goods once We have received payment in full.
6. IF THE GOODS ARE FAULTY
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
7. THIRD-PARTY MANUFACTURER’S GUARANTEE OF GOODS
7.1 The Goods come with a manufacturer’s guarantee. For details, please refer to the manufacturer’s guarantee provided with the Goods.
7.2 This guarantee is in addition to, and does not affect, your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8. PROVIDING SERVICES
8.1 We will supply the Services to you from the date agreed between Us in writing until the estimated completion date set out in the Order.
8.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 12 for Our responsibilities when an Event Outside Our Control happens.
8.3 We will need certain information from you that is necessary for Us to provide the Services. We will contact you about this. If you do not, after being asked by Us, provide Us with this information, or you provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any extra work that is required, or We may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to Us after We have asked. If We suspend the Services under this clause 8.3, you do not have to pay for the Services while they are suspended, but this does not affect your obligation to pay any invoices We have already sent you.
8.4 We may have to suspend the Services if We have to deal with technical problems, or to make improvements agreed between you and Us in writing to the Services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the Services while they are suspended under this clause 8.4 but this does not affect your obligation to pay for any invoices We have already sent you.
8.5 You are responsible for providing safe, lawful, unhindered and suitable access to the site where the Goods are to be installed and/or the Services provided. A clear working area must be provided with a flat and level surface. A suitable local power supply adjacent to any point of work for both the operation and installation of the Goods and for portable electrical tools must be provided and be within 2.0m of the installation site. Any installation will be conducted during Our ordinary hours of work. We may agree to install the Goods and/or provide the Services outside these hours but we reserve the right to increase the price to reflect any additional costs incurred although we will tell you about these costs in advance.
8.6 Items such as, but without limitation, household furniture, other goods, stock, appliances and personal items should be removed to allow access to all areas where work will be carried out. Carpets and floor coverings should be lifted and floorboards raised to allow access to all floor voids where required. All lamp shades should be removed and access made clear for all work on lighting circuits as required. Loft traps and under floor hatches should be opened, and safe, clear, well lit with the access free from obstruction.
8.7 If you fail to comply with the provisions of clauses 8.5 and 8.6, We shall take care of all these issues (where possible) as We work and shall reinstate all to the best of Our ability. However We can take no liability for any damage caused while in the process of these actions. Failure to provide the access as stated above will be interpreted as desire for Us to undertake such issues as We work.
8.8 If you do not pay Us for the Services when you are supposed to as set out in clause 10.4, We may suspend the Services with immediate effect until you have paid Us the outstanding amounts (except where you dispute an invoice under clause 10.6). We will contact you to tell you this. This does not affect Our right to charge you interest under clause 10.5.
9. IF THERE IS A PROBLEM WITH THE SERVICES
9.1 In the unlikely event that there is any defect with the Services:
(a) please contact Us and tell Us as soon as reasonably possible;
(b) please give Us a reasonable opportunity to repair or fix any defect; and
(c) We will use every effort to repair or fix the defect within 24 hours where the defect might affect vulnerable people living in your property (such as children or elderly or disabled persons) and within 7 days in all other circumstances.
You will not have to pay for Us to repair or fix a defect with the Services under this clause 9.1
9.2 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials or Goods We use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
10. PRICE AND PAYMENT
10.1 The price of the Goods and the Services will be set out in Our quote sent to you before you place your Order. Our prices may change at any time, but price changes will not affect Orders that you have already placed.
10.2 These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods and Services in full before the change in the rate of VAT takes effect.
10.3 Where We are providing Goods to you, We may require you to make payment for Goods in advance by credit or debit card.
10.4 Where We are providing Services to you, We may ask you to make an advance payment of 10% of the price of the Services. Your rights to a refund on cancellation are set out in clause 13. We will invoice you for the balance of the Services on or any time after We have performed the Services. Each invoice will quote the Order number. You must pay each invoice in cleared monies within 7 calendar days at the date of invoice by bank transfer to the account details set out on Our invoice.
10.5 If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
10.6 However, if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause 10.5 will not apply for the period of the dispute.
11. OUR LIABILITY TO YOU
11.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and Us at the time we entered into this contract.
11.2 If We are installing the Goods and/or providing Services in your property, We will make good any damage to your property caused by Us in the course of installation or performance. However, We are not responsible for the cost of repairing any pre-existing faults or damage to your property that We discover in the course of installation and/or performance by Us.
11.3 We only supply the Goods and Services for domestic and private use. You agree not to use the Goods and Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.4 We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 and by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
12.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
12.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
12.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Goods and Services. Please see your cancellation rights under clause 13. We will only cancel the contract if the Event Outside Our Control continues for longer than 10 weeks in accordance with Our cancellation rights in clause 13.
13. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
13.1 Before We begin to provide the Services or the Goods, you have the following rights to cancel an Order for Goods and Services, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 4.1 to your material disadvantage:
(a) you may cancel any Order for Goods and Services within 7 calendar days of placing an Order by contacting Us. We will confirm your cancellation in writing to you;
(b) if you cancel an Order under clause 13.1(a) and you have made any payment in advance for Services that have not been provided to you, or Goods that have not been delivered to you, We will refund these amounts and any delivery charges to you;
(c) however, if you cancel an Order for Services under clause 13.1(a) and We have already started work on your Order by that time, you will pay Us any costs We reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact Us. However, where you have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us.
13.2 Once We have begun to provide the Services to you, you may cancel the contract for the Services at any time by providing Us with at least 28 calendar days’ notice in writing. Any advance payment you have made for Services that have not been provided will be refunded to you.
13.3 Once We have begun to provide the Services to you, you may cancel the contract for Services with immediate effect by giving Us written notice if:
(a) We break this 7 days of you asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is appointed over Our assets;
(c) We change these Terms under clause 4.1 to your material disadvantage;
(d) We are affected by an Event Outside Our Control.
14. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
14.1 We may have to cancel an Order before the start date for the Services or before the Goods are delivered, due to an Event Outside Our Control or the unavailability of stock or (in the case of Services) key personnel or key materials without which We cannot provide the Services. If this happens:
(a) We will promptly contact you to let you know;
(b) if you have made any payment in advance for Services that have not been provided to you, or Goods that have not been delivered to you, We will refund these amounts to you;
(c) where We have already started work on your Order for Services, We will not charge you anything and you will not have to make any payment to Us.
14.2 Once We have begun to provide the Services to you, We may cancel the contract for the Services at any time by providing you with at least 28 calendar days’ notice in writing. If you have made any payment in advance for Services that have not been provided to you, We will refund these amounts to you.
14.3 We may cancel the contract for Services at any time with immediate effect by giving you written notice if:
(a) you do not pay Us when you are supposed to as set out in clause 10.4. This does not affect Our right to charge you interest under clause 10.5; or
(b) you break the contract in any other material way and you do not correct or fix the situation within 7 days of Us asking you to in writing.
15. HOW TO CONTACT US
If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract for services which We have started to provide), you can send this to Us by e-mail, by hand, or by pre-paid post to the details give in paragraph 1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Order.
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1 We will use the personal information you provide to Us to:
(a) provide the Goods and Services;
(b) process your payment for such Goods and Services; and
(c) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
16.2 You agree that We may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
16.3 We will not give your personal data to any other third party.
17. OTHER IMPORTANT TERMS
17.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
17.2 This contract is between you and Us. No other person shall have any rights to enforce any of its terms. However, the purchaser of your property will have the benefit of the guarantee at clause 7 if you transfer it to them, but We and you will not need their consent to cancel or make any changes to these Terms.
17.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.4 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
17.5 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.